ISO Steering Committee 40 - IT Service Management

ISO Steering Committee 40 (SC 40) is responsible for the world of IT Service Management, to include ISO 20000-1:2018 Service Management System Requirements which aligns with ITILv4 (Infrastructure Technology Information Library). SC 40 is also responsible for the ISO 30105-series of standards that address IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes. The full collection of ISO 20000-series and ISO 30105-series standards can be found here.

The collection of Service Management System (SMS) standards are a specialized version of a quality management system focused on services, whereas ISO 9001 QMS standard that addresses both products and services. Services are built to provide value to organizations, their partners, and customers. While ISO 20000-1 is very similar to ISO 9001, the processes that define service management are far more comprehensive.

Many of the elements of the ISO 20000 processes and controls are found in modern DevSecOps system development life cycles (SDLC). ISO 20000 also has a strong relationship with other ISO management systems, like ISO 22301 (Business Continuity Management Systems) and ISO 27001 (Information Security Management Systems).